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12 March 2025
MediaWorks Holdings Limited and companies in the MediaWorks group (“we”, “us”, or “MediaWorks”) understand how important your personal information is and have published this Privacy Notice in order to be open and transparent with you about the ways in which we collect, store, use and disclose your personal information, and how you may access and correct the personal information we hold about you. If you have any questions or concerns which aren’t addressed by this Privacy Notice, please contact us at privacy@mediaworks.co.nz or 17 Hargreaves Street, Auckland 1011.
By providing your personal information to us from time to time, you consent to our collection, storage, use and disclosure of your personal information in accordance with this Privacy Notice.
THE PERSONAL INFORMATION WE COLLECT
We may collect personal information about you, including:
your name;
your age or date of birth;
your address, postcode or the region or town you live in;
your contact details (including your email address, mobile phone number and home address);
your position;
your gender (if applicable to the collection);
your social media content;
your bank account details (if, for example, you have provided us with them after winning a competition involving a cash prize);
audio recordings of you (if you phone our radio stations);
photographs or videos of you if you are at our premises (we have CCTV operating) or at an event or activation we are hosting or sponsoring and you have consented to an interview or are in a crowd shot;
your listening habits, preferences and user behaviour on our Platforms;
information about your use of our products and services (including your purchase history and transactions made through our Platforms);
device information;
if you enter a competition, information relevant to the competition;
if you apply for a credit application with us, information necessary to process that credit application; and/or
anything else that is publicly available (e.g. your contact details from LinkedIn) or that you provide us with (such as your opinions or information contained in text messages you have sent to our radio stations).
WAYS IN WHICH WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you engage with us by creating an account on our websites, digital platforms and rova app (“Platforms”), follow or like our social media pages, like, share or comment on any of our social media posts, enter one of our competitions, call, text or email our radio stations, participate in research activity such as responding to our quizzes or surveys (including ‘rate our music’), use our Platforms, complete our credit application form or otherwise provide us with your personal information. Please note, if you post your personal information publicly on our social media sites, you do so at your own risk - we cannot control the actions of those with whom you may choose to share your personal information with on social media.
If you are making a credit application with us, we or our agents may collect personal information and/or commercial credit arrangements directly from you and third parties you authorise including credit reporters.
COOKIES
We may also collect personal information through tracking your use of our Platforms, including the content you access and any services you utilise and information collected through automated technology. The technologies we use for this automatic data collection may include log files, usage monitoring software and cookies. Cookies are small pieces of information that are stored on a user’s device that can identify the device you are working from. The cookie file gives us details such as your IP address, platform, browser and domain (whether you are accessing the Platforms from New Zealand or elsewhere).
We may use the information generated by cookies to personalise your experience on our Platforms, make it easier for you to navigate our Platforms, and improve your experience by storing your search, posting and other viewing and usage history, and your login details (if you choose) enabling you to use certain services as a registered user without having to log on each time.
We may also use cookies to provide you with certain advertisements which may be of interest to you. If you disable cookies it may limit your access to some of our Platforms’ content and features. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive.
You do not need to have cookies turned on to use our Platforms, but if cookies are turned off your experience may be affected. We may collect aggregated information by using cookies. We may also use services such as Google Analytics, which will issue cookies from their own servers and which will be able to track website visitors throughout relevant websites.
ROVA
If you are using our rova application, you acknowledge and accept that we can:
choose to send you "Push Notifications". This is a message that pops up on a mobile device at any time. "Push Notification" preferences can be configured in the application's settings (you have the option to disable the notification when you first time open the app, and you can also go to your mobile phone setting to disable the notification); and
access your device’s location function and collect, use and disclose this information as set out in this Privacy Notice (you can disable the share location setting if you don't want our platforms to access your location).
THIRD PARTIES
We may allow third party companies to place ads and collect information when you visit our Platforms. This may include information that will not identify you personally (such as click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) and other information such as precise geo location and user device identification. This information is collected to provide advertisements about goods and services likely to be of greater interest to you. The Platforms may also contain links to a variety of advertising and third party platforms and website sources. Some of these links may request or record information from users, use cookies or other methods to collect information from you. We have no control over the content or privacy notice practices of such sites. We encourage you to review the privacy policies of such sites before engaging in any activity with them.
Our Platforms include social media features such as the Facebook like button, twitter and widgets, the share button or interactive programs that run on our site. These features may collect your IP address, which pages you visit on our site, and how long for. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information. Social media features and widgets are either hosted by a third party or hosted directly on our Platforms. Your interactions with these features are governed by the privacy notice of the third party providing it and to the maximum extent permitted by law we accept no responsibility for the actions of those third parties.
We may provide an application programming interface (API) to enable third party applications to interface with our Platforms. Some applications enable you to interact with us through the API in a way that requires you to log in. To do this, most of these applications will direct you through a process where you are able to let the application connect to your account.
If you allow an application to connect to your account on our Platforms, including if you set up your account on our Platforms using an API with a third party social media platform, that application will be able to access information that you can see when you are logged into our Platforms. You should only allow applications you trust to access your account on our Platforms.
If you set up your account on our Platforms using an API with a third party social media platform, you also consent to us obtaining and using your information from such platform.
WHY WE COLLECT PERSONAL INFORMATION AND HOW WE WILL USE IT
We collect personal information for the purposes of:
providing you with the services you have requested (for example, advertising services, sending you e-newsletters where you have requested this);
providing you with products you have purchased through the Platforms, including providing you with access to paid content you have purchased through subscriptions offered via certain Platforms;
verifying your identity so that you can use the Platforms and assist you if you forget your username or password;
conducting competitions or promotions (for example, to determine eligibility, judge entries and deliver prizes);
carrying out marketing, promotional and publicity activities including direct marketing, market research and surveys;
improving our services (for example, we use survey responses to tailor our station playlists and inform our marketing and use your location to serve you the correct stream on rova);
providing you with information about us or other websites, platforms, products or services offered by us, our related companies or third parties, which we think may be of interest to you (when you have opted in to receive these communications);
keeping our Platforms relevant and of interest to users;
customising our Platforms to your preferences and to show you advertising and information that is most relevant to you and your interests based on the information you have provided to us or we have otherwise collected;
in the case of photos or video footage at events and activations we host or sponsor, posting content to social media platforms;
in the case of credit applications, assessing your application, setting up and administering your advertising account and collecting payments and debts from you;
invoicing and payment processing;
assisting us to perform our functions and activities;
communicating and managing our relationships with stakeholders;
communicating with you;
in the case of CCTV, for security purposes;
performing analysis in aggregate form (identifiable characteristics removed so that you will remain anonymous); and
complying with our legal obligations.
If we are collecting personal information from you for any other purpose we will let you know at the time of collection. We will only use your personal information for the purposes for which we collected it, or as otherwise allowed by applicable law.
WHO WE SHARE PERSONAL INFORMATION WITH
We may share your personal information with third parties in order to carry out our business activities and functions consistent with this Privacy Notice and applicable law. This may include, but is not limited to, disclosure to:
our employees or related companies (i.e. companies which are wholly or partially owned by us). Please note, our related companies will be governed by this same Privacy Notice;
third parties (such as partners we have conducted a promotion with) where you have consented to this at the time of collection;
third parties (such as couriers, suppliers or competition judges) where it is necessary in order to conduct a promotion or competition;
third parties (such as credit reporting providers, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, archivists and professional advisors such as accountants, solicitors, business advisors and consultants) for the purposes of operating our business, fulfilling requests by you, and to otherwise provide services to you;
the police or other government agencies where the law requires us to do so or where there is a serious threat to health and safety (such as when our staff are threatened);
referees whose details are provided to us by job applicants; and
our affiliates, partners and advertisers (in the form of aggregated demographic information about our user base).
In particular, we currently use the following third parties to help manage some of our processes and services:
The Lab, MusicLab and Opinionation to conduct surveys;
Adobe analytics and/or Google 360 to track user behaviour on our websites and rova app;
Modica to manage texts received by our radio stations;
Audata to manage competition entries and prizing;
Mailchimp and/or Salesforce Marketing Cloud to deliver our e-newsletters;
Firebase to manage user accounts on our websites and rova apps;
Stripe Inc (and its global affiliates) to process payments made through the rova app on our behalf;
and
social media sites such as Facebook, Tiktok Instagram and Twitter to communicate with the public.
The personal information you share with us may also be collected and stored by those third parties, so we encourage you to check their privacy policies before using their services.
For example, our properties may feature Nielsen proprietary measurement software, which will allow you to contribute to market research, like Digital Content Ratings. To learn more about the information that Nielsen software may collect and your choices with regard to it, please see the Nielsen Digital Measurement Privacy Policy at https://www.nielsen.com/legal/privacy-principles/digital-measurement-privacy-statement.
WHAT HAPPENS IF YOU DON’T PROVIDE US WITH YOUR PERSONAL INFORMATION?
Providing us with your personal information is optional. However, if you choose not to you might not be able to access some of our services (such as paid content or e-newsletters) and will not be able to enter competitions or promotions.
Please note, if you don’t supply us with all of the information we ask for when entering a competition or promotion, your entry may be void.
YOUR RIGHTS TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION
Under the Privacy Act 2020, you have the right to request a copy of the personal information we hold about you and may ask us to correct that personal information if you think it is inaccurate. Please contact us at privacy@mediaworks.co.nz or 17 Hargreaves Street, Auckland 1011 if you wish to do so.
SHARING THIRD PARTIES’ PERSONAL INFORMATION WITH US
If you provide personal information about a third party individual to us (such as a person that you would like to have participate in one of our competitions or a trade or other reference), you must ensure that the third party individual is aware of this Privacy Notice, understands it and agrees to accept it.
ELECTRONIC COMMUNICATIONS
By providing us with your electronic contact details (including mobile number and email address) you agree that we may send you commercial electronic messages (such as email and text messages) for any of the purposes set out in this Privacy Notice or otherwise disclosed to you.
You have the right to opt out of electronic communications from us at any time (there will be a link at the bottom of each email, text or other message which enables you to do this or you can email privacy@mediaworks.co.nz) and to delete your MediaWorks account via the account settings pages on our Platforms. If you do delete your MediaWorks account, you might need to provide us with your personal information (such as contact details) in the future in order to enter a competition or promotion or win a prize.
CHANGES IN PRIVACY NOTICE
We reserve the right to make changes to our Privacy Notice or alter our Platforms’ functionality. Any changes made will be updated in this Privacy Notice accordingly, so we encourage you to review the Privacy Notice for the latest information on our privacy practices.
General Information
These terms and conditions (Terms) apply to you when you access the rova web or mobile application downloadable from the Apple App Store and Google Play Store (App).
The App is operated by MediaWorks Holdings Limited, a New Zealand registered company with its registered address at 17 Hargreaves Street, Auckland Central, Auckland 1011. Any reference to “MediaWorks”, “we”, “our” or “us” means MediaWorks Holdings Limited. Any reference to “you” or “your” means the person accessing and/or using the App.
By accessing the App, creating an Account and/or using any of the Services available through the App (as defined below), you acknowledge that you have read, understood and agree to these Terms. If you do not agree to these Terms, you are not permitted to access the App and must cease using the App immediately. Additional terms may also apply to certain purchases or Services available through the App, which will be communicated to you at the time of access and/or purchase and will apply in addition to the Terms.
Services
The functionality and services available through the App will depend on the version of the App you are using at a particular time and may change over time as we continue to develop and release new products, services and functionality. Depending on the current functionality offered, the App may enable you to:
listen to live streams of New Zealand radio stations operated by MediaWorks and MediaWorks’ curated music playlists;
purchase, subscribe, access and listen to prerecorded audio podcasts and other content;
purchase merchandise and other products offered for sale by MediaWorks, its radio stations and other partners;
enter into and participate in competitions and events run by MediaWorks and its partners; and
access and/or use any other product, service, or functionality (including video reels and articles) that MediaWorks may add to the App from time to time,
(together, the Services).
Accounts
If you wish to access and/or use any of the Services available through the App, you must first create a rova Account (Account) in accordance with this clause 3.
To create an Account, you must be a New Zealand resident, at least 16 years old, and provide your full name and a valid email address. You may also choose to provide certain optional information to us such as your year of birth, your gender, your address, your postcode and/or your mobile phone number. This optional information is collected so we can understand more about our users and to provide you with more personalised recommendations for content, products and events. Any personal information we collect about you will be held in accordance with our privacy policy, which can be accessed here.
You are responsible for ensuring that all information you submit to us through the App is accurate, up-to-date and not misleading. You are responsible for ensuring you update your personal information as required to keep it accurate. You can update your personal information at any time by managing your profile within the App or website.
You are responsible for maintaining the security of your Account, including by choosing a strong password, keeping your password secret, and preventing unauthorised access to and use of your Account by others. You should notify us immediately if you become aware of any unauthorised access to and/or use of your Account.
Paid Subscriptions
Where available, you may purchase subscriptions to access certain podcasts and content (Paid Content) through the App. Paid Content subscriptions may allow listeners to access features including ad-free listening, exclusive content, bonus episodes, and early access.
In some cases, there may be various subscription options available, which allow you to purchase:
access to an individual podcast episode (a One-Off Purchase); or
a recurring subscription to a certain podcast series, which allows you access to Paid Content in a specific catalogue (a Recurring Subscription),
(together referred to in these Terms as Paid Subscriptions).
The prices for Paid Content will be listed at point of sale, and may be updated by us from time to time. We will provide you with reasonable prior notice of any change to the price for your Recurring Subscriptions, and any price change will take effect at the start of the next subscription period following the date of the price change. If you do not agree to a price change, you may cancel your Paid Subscription at any time prior to the price change taking effect by following the instructions in the App.
To purchase a Paid Subscription, you can select an applicable MediaWorks paid podcast directly in the App or through Spotify or any other podcast hosting platform. If you select a paid podcast through Spotify or any other podcast hosting platform, you will be redirected to the App or affiliated webpage to facilitate and complete payment of the Paid Subscription. Once your payment has been successfully processed, you will receive an order confirmation on the App or affiliated webpage and given access to the Paid Content.
All payments for Paid Subscriptions will be processed by our third party payment provider, Stripe Inc. MediaWorks does not collect or access any bank account or other financial information and accepts no responsibility for the use or disclosure of your financial information in connection with the processing of your payment.
Paid Content is owned by MediaWorks (or its licensors), and we will grant to you a limited, non-exclusive, non-sublicensable, revocable and non-transferable right, solely for personal and non-commercial purposes, to access, download and listen to the Paid Content comprised in the relevant Paid Subscription:
for One-Off Purchases, until your Account is cancelled or terminated, or the relevant Paid Content is removed or deleted from the App and/or podcast hosting platform; or
for Recurring Subscriptions, until you cancel your Recurring Subscription, your Recurring Subscription is terminated by us in accordance with these Terms, you cease paying the Paid Subscription fee (including if payment processing fails, e.g. due to lack of funds or expired card details), or the Paid Content is removed or deleted from the App and/or the relevant hosting platform.
Recurring Subscriptions will automatically renew at the end of the applicable subscription period (which will be disclosed to you prior to purchase) unless you cancel your Recurring Subscription before the end of the then-current subscription period.
In-App Purchases
Where available, you may purchase certain products made available by MediaWorks from time to time through the App (an In-App Purchase). Payments for In-App Purchases will be processed through a third-party payment provider.
Once an In-App Purchase is successfully confirmed, the product will be delivered to you via the delivery method selected by you at checkout. All delivery costs (if any) will be expressly disclosed to you at the checkout, prior to payment and completion of your order.
You acknowledge and accept that:
fulfilment of any In-App Purchase is subject to stock availability (which is subject to change at any time without notice);
MediaWorks does not provide refunds or credit for any In-App Purchase if you change your mind (subject to any rights you may have under the Consumer Guarantees Act 1993); and
physical delivery of In-App Purchases will be carried out by a third-party logistics provider and subject to their own contract for carriage terms and conditions. MediaWorks is not responsible or liable for any loss or damage suffered or incurred as a result of the conduct of the third-party logistics provider where such loss or damage is outside of MediaWorks’ control.
Third Party Payments
MediaWorks uses a third-party payment provider, Stripe, Inc., and its global affiliates (Stripe) to process payments for all purchases made through the App. Stripe’s consumer terms and conditions can be found here.
You acknowledge and agree that:
you must comply with, and are bound by, Stripe’s terms and conditions when using its payment services;
information relating to your transactions will be shared between Stripe and MediaWorks to facilitate the relevant purchase(s); and
to the extent permitted by law, MediaWorks will not be responsible or liable in any way for, or in connection with, the processing of your financial information through Stripe’s payment platform.
Your use of the App and Services
You must not access or use the App (or any Services) for any purpose that is unlawful, and you agree not to engage in any conduct or activity that will or is likely to:
negatively impact the operation of the App or Services, including by way of the introduction of a corrupted file, malicious code, or virus;
circumvent or otherwise interfere with any security measures related to the App;
be considered bullying, harassment, discrimination, a hate crime, pornographic, obscene, inciting or threatening violence or creating a risk to a person’s health or safety; or
be adverse to the reputation or interests of MediaWorks.
Where the App enables you to post messages, content or otherwise engage with other users of the App, MediaWorks may at any time and at its sole discretion remove any content that it considers to be inappropriate, unlawful, or otherwise in breach of these Terms.
Intellectual Property
All intellectual property contained within the App, including but not limited to any trade marks, logos, graphics, content, copyrights and/or any other intellectual property rights are the property of MediaWorks, our affiliates, licensors, or other relevant third parties (Intellectual Property). You must not use, reproduce, adapt, copy, distribute, or store (or allow anyone else to do the same) any Intellectual Property without MediaWorks’ prior written consent (such consent to be given at MediaWorks’ sole discretion).
Consumer Guarantees Act
Nothing in these Terms in any way limits, restricts, or affects your rights and remedies under the Consumer Guarantees Act 1993.
Limitation of Liability
Other than our liability to you under the Consumer Guarantees Act 1993, and to the extent permitted by law, we will not be liable to you for:
any failure or delay in performance of our obligations under these Terms arising out of any event or circumstance beyond our reasonable control; or
any loss, damage, or cost (whether in contract, tort (including negligence) or otherwise) you or any third party suffers in connection with your access to or use of the App.
Other than as expressly set out in these Terms, and to the extent permitted by law, MediaWorks disclaims all other warranties or conditions that could be implied into these Terms.
In no event will either party be liable to the other for any indirect, consequential or special loss.
Subject to clause 9.1, and to the fullest extent permitted by law, our total liability arising out of or in connection with your use of the App and/or a breach of these Terms is limited to NZD$100.
Disclaimers
While we will take reasonable steps to ensure the App remains functional, secure and online, we do not warrant that the App will be without interruption or delay, free from defects in design, error free, free of malicious code, or that the App will contain completely up-to-date and accurate information at all times.
We accept no responsibility or liability to you or any third party in the event the App is amended, restricted, removed, unavailable or delayed for any reason, or if you suffer any loss or damage caused as a result of your reliance on any information or content contained in the App.
Termination and Cancellation of Accounts
You can cancel your Account at any time through the App or website.
MediaWorks may, at our sole discretion (acting reasonably), suspend or terminate your Account without notice if:
you access or attempt to access the App and/or Services in an unauthorised way;
we consider your conduct puts the App or other users at risk, brings our reputation into disrepute, or is otherwise in our reasonable opinion unacceptable or inappropriate;
you breach these Terms;
you breach any applicable law in connection with your access to or use of the App and/or Services; or
we receive a valid request from any law enforcement or government agency to do so.
If your Account is terminated in accordance with clause 12.2, your access to the App and any Paid Subscriptions will stop immediately.
MediaWorks may, at any time, without cause, terminate your Account on 30 days’ notice (for example, we may exercise this right if we decide to discontinue or replace the App). Such notice will be provided to you through the App. Where you have prepaid any Recurring Subscriptions, MediaWorks will provide you a pro-rata refund of any unused subscription fees paid.
Links to other websites
The App may contain links to websites not owned or managed by MediaWorks or its affiliates. MediaWorks does not endorse or assume responsibility for the content of any such website and disclaims any liability for any infringement of third party intellectual property rights as a result of hosting links to third party websites.
Changes to these terms
MediaWorks may modify, update or otherwise change these Terms at any time. MediaWorks will provide notice of any material change by posting an updated version on the App. Your continued use of the App following the effective date of any change constitutes your acceptance of the revised Terms.
General
Jurisdiction: These Terms are governed by the laws of New Zealand. Any dispute in relation to these Terms will be subject to the non-exclusive jurisdiction of the New Zealand courts.
Severability: If any provision of these Terms is held to be unenforceable, invalid or illegal for any reason, that provision must be read in a way which preserves its operation. If it cannot be read in such a way the term will be severed and the rest of these Terms will remain in force.
No waiver: A failure by either party to exercise or enforce any rights under these Terms does not constitute a waiver of those rights, unless such waiver is in writing and signed by the party giving the waiver.
No assignment: You may not assign, transfer and/or subcontract any rights available to you under these Terms.
Notices: MediaWorks may provide you with notices by way of electronic communications, including by email, push notification or other electronic communication on the App.
Complaints: If you have a complaint or would like to contact us in relation to these Terms or the App, please contact us at support@rova.nz.
Interpretation: In these Terms, words importing the singular include the plural and vice versa, and the word “including” means “including by not limited to”.
GENERAL RULES
1. The Specific Rules for a Promotion, along with these General Rules, form the terms and conditions for the Promotion (the Rules).
2. The Promotion is open to New Zealand residents only. In addition to any restrictions noted in the Specific Rules, the following individuals may not enter this Promotion:
a. employees of MediaWorks, participating sponsors, promoters and/or associated advertising agencies (and their family members);
b. anyone who has won a prize from the channel/station running this Promotion either in the 14 days prior to the Promotion start date or (where the prize was valued at over $1000) during the period 90 days prior to the Promotion start date;
c. anyone who has been made aware of non-public details of the Promotion by employees of MediaWorks, participating sponsors, promoters and/or associated advertising agencies (and their family members);
d. anyone under 18 years old, unless otherwise stated in the Specific Rules.
3. Unless otherwise specified in the specific rules, entrants must complete all stages of entry themselves. Entries cannot be sent in through agents or third parties on another person’s behalf, and websites or multiple accounts will be disqualified.
4. MediaWorks’ decision is final in relation to the selection of prize winner(s), any dispute regarding the Rules, and/or the conduct or the results of a Promotion.
5. MediaWorks reserves the right to cancel, terminate, modify or suspend the Promotion or Prize and/or vary the Rules at any time without prior notice.
6. MediaWorks may refuse or disqualify any entry (including winning entries) if MediaWorks decides in its sole discretion that the entrant has not complied with these Rules, or if he or she has acted in a way which MediaWorks reasonably considers to be inappropriate, unlawful, offensive or otherwise not in the spirit of the Promotion. If the winning entry is disqualified, MediaWorks reserves the right to award the prize to another entrant without notice to the disqualified entrant(s).
7. Where a winner is selected by a voting mechanism: MediaWorks’ decision on voting arrangements and validity of votes will be final. MediaWorks reserves the right to discount votes if MediaWorks suspects bulk voting is taking, or has taken place, to inappropriately influence or manipulate the voting procedures. MediaWorks reserves the right to disqualify anyone who is suspected of engaging in, or benefitting from, irregular or fraudulent voting.
8. If you are entering a Promotion via text, your service provider may charge you for that text.
9. The Promotion is governed by New Zealand law.
PRIZES
10. MediaWorks reserves the right to substitute the prize(s) for a prize of equivalent or greater monetary value.
11. If the winner(s) can’t be contacted within a reasonable time period or are not able or available to accept the prize for any reason which is beyond MediaWorks' reasonable control, then MediaWorks reserves the right to award the prize to another entrant.
12. Prizes are personal to the winners and can’t be transferred to someone else. If the winner can’t accept the prize for any reason (e.g. the winner can’t travel on the required dates), MediaWorks can award the prize to another winner. Prizes are not exchangeable for cash or another item.
13. Where the prize includes air travel and/or accommodation, either international or domestic, the winner (and any travel companion) are responsible for paying all additional costs associated with the prize that are not specifically included, including (where applicable) transport to and from the respective airports, and any other transport (other than the flights awarded as part of the prize), accommodation, meal costs, spending money, insurance, travel documentation and all other incidentals. Winners must be responsible for having a valid passport and organising and meeting any visa requirements.
14. MediaWorks will not be liable for any prize(s) that do not reach the winners for reasons beyond MediaWorks’ reasonable control. Where a prize is being supplied by a third party, MediaWorks accept no responsibility in connection with the provision of the prize, including without limitation, the failure of the winner to receive ownership of, or use of, the prize or any performance issues associated with the prize.
15. MediaWorks will not be liable for failure to provide (or delay in providing) the Prize resulting from any events, circumstances or causes beyond its reasonable control, including but not limited to acts of god (natural disasters), acts of war or terrorism, national emergencies, issues of public health and safety, mechanical breakdown, industry disputes, riots or failure of communication or power supply or voluntary or involuntary compliance with any regulation, law or order of any government. 1
6. COVID-19 - While it is currently possible to travel to Australia and the Cook Islands without quarantining, this could change at any time. This could mean your return is delayed and/or in exceptional circumstances you may be required to enter quarantine or isolation. By undertaking travel at this time, you accept that it will be your responsibility to manage any COVID-19 related travel disruption and associated costs (including but not limited to the cost of entering quarantine or the cost of sourcing your own accomodation in Australia or the Cook Islands if your return flight is delayed).
17. Prizes may be subject to additional terms and conditions imposed by a third party (for example, vouchers may have additional terms and conditions and/or an expiry date or in the case of travel, additional terms and conditions may be imposed by airlines, service providers and venues).
18. MediaWorks will not be responsible for any loss or damage suffered by entrants or anyone else as a result of, arising out of, or in any way connected with the Promotion or its prizes.
19. Where the Promotion is conducted across social media: a. Entrants’ conduct must comply with the rules of that social media platform. b. The Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Instagram or Snapchat. These social media platforms are in no way responsible for any aspect of the Promotion.
PERSONAL INFORMATION
20. By entering this Promotion, entrants agree to the use of their names, photographs and likeness for promotional/advertising purposes, and agree to make themselves reasonably available for this purpose. Any copyright associated with an entry will be owned by MediaWorks.
21. MediaWorks collects and holds personal information provided by entrants for the purposes of administering this Promotion and for future MediaWorks promotional purposes. All personal information provided by entrants will be held by MediaWorks and will not be provided to third parties unless otherwise specifically set out. Under the Privacy Act 2020, entrants have the right to access and correct their personal information. Please refer to MediaWorks’ Privacy Policy for more information about how MediaWorks uses personal information.
Frequently Asked Questions
rova is a sweet-as free streaming app built by Kiwis for Kiwis. At home, in the car, down the beach, at a barbie - rova is the best way to experience your favourite radio stations live or on demand, listen to podcasts, find playlists that match your mood, watch videos, enter competitions, find and buy tickets to concerts and events, read articles, buy merch and more!
Yes, rova is a free, ad-supported app and website that allows you to stream live radio, playlists and podcasts.
You can create a rova account with a valid email address and secure password, or alternately, you can create an account by using your Google or Apple ID credentials. Once you’ve signed up, you’ll be ready to sign in.
On the rova app: The sign-in can be found as soon as you install the app.
On the rova website: The sign-in can be found on the left-hand side menu, enter your email address, password, and you’ll be away.
On the rova app: Open the app and on the ‘sign in’ screen, select ‘Forgot Password’. We’ll send you an email with instructions to reset your password.
On the rova website: Click “Forgot Password” on the login page. We’ll send you an email with instructions to reset your password.
On the rova app:
Select ‘More’ in the bottom nav bar and select profile
Scroll down and select the ‘Delete my account’ option
Follow the prompts
Your account is now deleted.
On the rova website:
Select ‘Account’ in the nav bar
Scroll down and select the ‘Delete account’
Follow the prompts
Your account is now deleted.
On the rova app:
Navigate to the radio station
Select the ‘More’ menu underneath the image
Select ‘About’
If available you can select call, text or social media accounts
On the rova website:
Navigate to the radio station
Select ‘About’
If available, you can find contact numbers or social media accounts
On the rova app:
Navigate to the radio station
Select the ‘More’ menu underneath the image
Select ‘About’
Scroll down to view the radio frequencies for the station
On the rova website:
Navigate to the radio station
Select ‘About’
Scroll down to view the radio frequencies for the station
You can discover new content by browsing our 'Discover' section, which features popular stations, trending podcasts, and personalised recommendations based on your listening history.
We currently curate content for you! Pick a playlist to match your mood or favourite genre, and explore something new, curated by rova or your favourite radio stations.
Whenever you see the bookmark icon, selecting it will save the associated content to your Library. Selecting it again will remove it.
You can share your favourite stations, songs, or podcasts by clicking the share button wherever you see it and follow the prompts. You can share via social media, email, or direct link.
If you’d like to advertise on rova, contact us here.
Want to make your radio station available on rova? Get in touch here.
Want to list your podcast? Get in touch here.
If you have any other thoughts, comments or problems: email support@rova.nz
Connect rova to
To use rova with AirPlay:
Connect to AirPlay – Open the rova app and tap the AirPlay icon on the right of the ‘playbar’ at the bottom of the screen.
Select Your Device – Choose your AirPlay-enabled speaker, Apple TV, or HomePod from the list.
Play rova – Pick a station, podcast or playlist, and start playing on your selected device.
To use the rova skill with Alexa-enabled devices:
Enable the Skill – Say, "Alexa, enable rova."
Open rova – Say, "Alexa, open rova."
Play a Station, Podcast or Playlist – Say, "Alexa, ask rova to play [station/podcast name]."
If you have Apple Carplay or Android Auto, connect your device as required (cable or Bluetooth), and the relevant experience should start automatically.
If connecting via Bluetooth:
Ensure your Bluetooth is enabled in your device settings
Select the ‘cast’ button in the playbar
Select your vehicle from the list of devices. If you don’t see your vehicle, you may need to put it into ‘pairing’ mode from the Car dashboard.
If you’re not sure, consult your vehicle owner’s manual.
Ensure your Bluetooth is enabled in your device settings.
Tap the ‘cast’ button in the playbar and select from the list of devices.
If you don’t see your device, you may need to put it into ‘pairing’ mode.
If you’re not sure, consult the device owner’s manual.
Stay tuned!
To play your favourite rova stations or podcasts with Google Assistant or Google Home devices:
Ask Google to play the station on TuneIn – for example say "Hey Google, play More FM Auckland on TuneIn." or "Hey Google, play The Rock on TuneIn."
Ask Google to play the podcast – for example say "Hey Google, play Better Me Hopefully” or “Hey Google, play the DSPN”
Control Playback – Use commands like "Pause," "Resume," or "Stop" to control your audio.
Unfortunately rova playlists are not available on Google Assistant, but you can still ‘cast’ them from the rova app to your Google Home device using ‘Chromecast’. Check out the instructions for Chromecast for more.
To use rova with Siri on your iPhone:
Set Up Siri Shortcut – In the rova app, go to Settings > Siri Shortcuts, then add a command like "Play rova."
Use Siri to Play – Say, "Hey Siri, play rova." or "Hey Siri, play [station/podcast] on rova."
Enjoy Hands-Free Listening – Siri will open rova and start playing your chosen audio.
To use rova with Sonos:
Add rova to Sonos – In the Sonos app, go to Your services > Manage> Add content service>, search for rova and follow the setup.
Play rova on Sonos – Open the Sonos app, find rova under ‘Your Services’, and choose a station or podcast to play.